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DigiView User's Guide

Navigation: Getting Started

Installing the USB Drivers

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Our DigiView software and drivers are Authenticode signed.

If Windows reports that the publisher is unknown or that the software is not signed, then the files are corrupt, infected or otherwise modified.  Cancel the  installation, delete the file and download an authentic copy from our web site:  The Authenticode signature is timestamped to ensure the signature remains valid even if our Certificate eventually expires.  In other words, it will not 'time-out.'  You will be able to re-install the software and drivers, even if we go out of business or fail to renew our certificate.


Run the application installer BEFORE plugging in the hardware. It installs the application software and pre-installs the drivers. You can accept the defaults or modify to suite your needs.


Depending on your version of Windows and settings, the system might ask your permission when installing the application and again when the drivers are installed.


When the installation is complete, plug the DigiView into a USB 3.0 SuperSpeed (supported by DV5 series) or a USB 2.0 high-speed port. Preferably connect to a port directly mounted to the motherboard at the rear of the computer. Current versions of Windows will see the hardware, locate the pre-installed drivers and complete the driver installation.  


NOTE: The very first time DigiView is connected, the Operating System will complete the driver installation. If you receive the message "Driver Failed", then you may need to reboot the computer in order for the OS to finish the installation it started when you connected DigiView.


This version is compatible with Win 7/8/10 (32bit and 64bit versions).



Driver Framework

If this is the first driver on your system to use the latest driver framework, Windows will take additional steps to update the system.  Newer frameworks coexist with older frameworks, ensuring that existing drivers continue to operate as before.  Unfortunately, this takes Windows several minutes and requires a system reboot to complete.  Note that this update occurs (if required) when you connect DigiView to the PC – not during our application install.