Last updated on July 17, 2022.
Thank you for shopping at tech-tools.com.
This Limited Warranty applies to physical Products purchased from the Website.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to TechTools.
“Orders” means a request by You to purchase Goods from Us.
“Policy” means this Return and Refund Policy.
“Products” means physical items offered for sale on the Website.
“Service” refers to the Website.
“Website” refers to tech-tools.com, accessible from https://tech-tools.com.
“You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
TechTools will not be responsible for any consequential damages or losses directly or in-directly related to failure of a TechTools Product.
TechTools DigiView Products are covered by a 1 year Limited Manufacturer's Warranty (all other Products: 90 Days). During the Limited Warranty period, TechTools will repair or replace, at no charge, Products or parts of a Product that proves defective because of improper material or workmanship, under normal use and maintenance. A Product replaced or repaired under warranty assumes the remaining warranty of the original Product. This warranty extends to the original buyer only.
This Limited Warranty does not cover:
Any problem that is caused by conditions, malfunctions or damaged not resulting from defects in material or workmanship, including but not limited to operation outside of the product specifications (like over-voltage or excessive current conditions)
Any Product that has been modified or repaired by an unauthorized entity.
Any damage incurred from improper packaging when returning the Product for warranty service.
Non-physical products (like software or services)
If a defect is discovered within the warranty period, the customer must contact TechTools to receive a Return Material Authorization (RMA) number and return shipping instructions. The customer is responsible for all shipping costs to return the Product to TechTools in Rowlett TX. The customer may use a carrier of its choosing to return the product as long as it is a door-to-door service and the shipping costs are prepaid.
TechTools, at its discretion, will either repair the defect or replace the Product upon receiving the failed item and determining that the failure falls within the coverage conditions expressed in this warranty.
TechTools will pay the shipping costs to return a repaired/replaced warranted item to the customer.
You are responsible for the cost and risk of returning the Goods to Us.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable delivery service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Packages sent freight-collect will be refused, or the shipping charges will be billed to the customer, at Our discretion.
We may update this Policy from time to time. We will notify You of any changes by posting the new Policy on the Website, and updating the "Last updated" date at the top of this Policy.
You are advised to review this Policy periodically for any changes. Changes to this Policy are effective when they are posted on the Website.
If you have any questions about our Product Warranty Policy, please contact us:
• By sending us an email: webmaster@tech-tools.com